IKOU

Company Name

Halu inc.

Seller’s Representative

Yuri Matsumoto

Seller’s Address

Postal Code: 603-8363

Address: 4-4 Kinugasa Soumoncho, Kita-ku, Kyoto-shi, Kyoto

Seller’s Contact Details

Phone Number: 075-286-3011

E-mail address: contact@ikoudesign.com (Contact form)

Office Hours: 10:00-16:30

Closed: Saturday, Sunday and National Holidays

Website

https://ikoudesign.com

Product Prices

Please refer to each product page.

Tax and Costs Not Included in Product Prices

Consumption tax (10%)

Shipping cost:
Takkyubin: ¥ xxx Nekopos: ¥ xxx

Free shipping available for purchases of ¥10,000 or more (tax included).

Payment Method and Timing

Payment method: We accept payment by credit card and Amazon Pay.

Time of payment: Payment confirmed upon order placement. Billing date varies depending on the credit card company.

Shipping of Products

Products will be shipped within 5 business days after payment is confirmed.

We will notify customers on our website if shipping is delayed due to the year-end and New Year holidays, summer holidays, etc.

Returns and Exchanges

Returns
We do not accept returns or exchange of products at customers’ convenience for hygienic reasons, as the products are subject to direct contact with children.

Please place your orders based on this understanding.

Conditions for Return
In the case of a defective product or an erroneous delivery, we will promptly accept return or exchange of the product. Please contact us via this contact form within 7 days of the product’s arrival (including the day of arrival).

We are unable to accept requests for the return or exchange of a product after the above period. Upon arrival of the product, please make sure to confirm that the product has no defects and that it conforms to the order you placed.

Cost of shipping for returned goods
In the case of a defective product or mistaken delivery, we will bear the return shipping costs. Accordingly, please return the product to our company with shipping costs to be borne by the Company.

Refunds
Refunds for returned products will be processed upon confirmation of arrival of the returned item. Exchange of a product may incur a waiting period if the product to be sent in exchange is out of stock.

Exceptions and Notes to Prices and Other Listed Information

We reserve the right to not accept an order or cancel an accepted order should we at any stage discover that the product description on the site was incorrect due to human error or any other reason. Please note that the specifications listed in this store are subject to change without notice.