Shopping Guide & Return Policy

Payment Method and Timing

  • Payment method: credit card and Amazon Pay
  • Time of payment: payment confirmed upon order placement. Billing date varies depending on the credit card company.

Shipping of Products

Items will be shipped within 5 business days after payment is confirmed.
We will notify you on our website if we have to take a different action during the year-end, New Year, or summer vacations.

Shipping Cost  

(Domestic shipping only)

Yu-Packet:   ¥300

Takkyubin:   ¥800  (Hokkaido and Okinawa: ¥1,500)

Free shipping available for purchases of ¥10,000 or more (tax included).

Return Policy


We do not accept returns or exchange of products at customers’ convenience for hygienic reasons, as the products are subject to direct contact with children.
Please place your orders based on this understanding.

Conditions for Return

In the case of a defective product or an erroneous delivery, we will promptly accept return or exchange of the product. Please contact us via this contact form within 7 days of the product’s arrival (including the day of arrival).
We are unable to accept requests for the return or exchange of a product after the above period. Upon arrival of the product, please make sure to confirm that the product has no defects and that it conforms to the order you placed.

Cost of shipping for returned goods

In the case of a defective product or mistaken delivery, we will bear the return shipping costs. Accordingly, please return the product to our company with shipping costs to be borne by the Company.


Refunds for returned products will be processed upon confirmation of arrival of the returned item. Exchange of a product may incur a waiting period if the product to be sent in exchange is out of stock.